Cloudways Review 2024: #1 Choice for Cloud Hosting


Cloudways review

Cloudways has become a prominent name in the top web hosting companies, known for its popularity and reputation. In this review, we will delve into the details of Cloudways Hosting to provide an unbiased analysis of its performance and features. Our methodology involves conducting thorough tests and utilizing various tools to assess its capabilities.

This review aims to equip you with the necessary information to determine if Cloudways Hosting is the right choice for your website needs. We will present our findings objectively, ensuring you comprehensively understand what this hosting provider offers.

With a focus on clarity and conciseness, we aim to deliver an informative overview without unnecessary elaborations or lengthy explanations. So, let’s dive into our assessment of Cloudways Hosting and discover if it lives up to its reputation in web hosting.

We evaluate web hosting providers based on our review guidelines and the key criteria of – performance, reliability, support, and pricing.

  • To measure performance, we conduct speed tests and analyze traffic handling capabilities.
  • For reliability, we monitor uptime records over an extended timeframe.
  • We thoroughly evaluate customer support by monitoring public channels such as Twitter, Google reviews, BBB, Trustpilot, and Facebook groups. This allows us to assess each hosting provider’s customer service responsiveness, reputation, and satisfaction levels.
  • We compare pricing tiers to provide accurate cost information. Our team of experts performs hands-on research and analysis. We are committed to providing transparent, unbiased reviews.

Overview of Cloudways

Cloudways overview
A glimpse on Cloudways’ website.

Cloudways is a leading managed cloud hosting platform that offers simplicity and flexibility for businesses, developers, and agencies. With its user-friendly interface and powerful features, Cloudways has gained popularity in the web hosting industry.

Background history and mission

Cloudways was founded in 2011 with a mission to provide hassle-free cloud hosting solutions to individuals and businesses of all sizes. The company recognized the need for a simplified approach to cloud hosting, as many users found it challenging to navigate complex infrastructure setups.

Since its inception, Cloudways has focused on delivering top-notch performance, reliability, and security. It has partnered with renowned cloud infrastructure providers like Amazon Web Services (AWS), Google Cloud Platform (GCP), DigitalOcean, Vultr, and Linode. This partnership enables Cloudways to offer various options while ensuring high-quality services.

Who they serve

Cloudways caters to a diverse audience, including small businesses, startups, developers, agencies, and e-commerce stores. Whether you are an individual looking to host your website or an agency managing multiple client websites, Cloudways provides tailored solutions to meet your specific requirements.

The platform is particularly popular among developers due to its developer-friendly features such as SSH access, Git integration, staging environments, and easy deployment of applications using various frameworks like WordPress, Magento, Laravel, Drupal, Joomla!, and more.

Company size and statistics

With its commitment to excellence and customer satisfaction over the years since its establishment in 2011 by Pere Hospital & Aaqib Gadit, Cloudways has grown significantly. It is headquartered in Malta with offices located globally, including Spain & UAE, and serves customers from over 100 countries worldwide.

Cloudways boasts an impressive track record with over 15000+ active customers relying on their services. The platform manages thousands of servers across different data centers worldwide, providing reliable uptime rates exceeding 99%. This ensures that websites hosted on Cloudways experience minimal downtime, resulting in a seamless user experience.

Regarding customer support, Cloudways offers 24/7 live chat support to assist users with any queries or technical issues they may encounter. Their knowledgeable and friendly support team ensures prompt responses and resolutions, contributing to their reputation for excellent customer service.

Cloudways Key Features and Benefits

Cloudways is a leading cloud hosting service provider that offers a range of impressive features and benefits. Let’s explore some key highlights that make Cloudways popular for businesses and individuals.

Excellent Uptime

One of Cloudways’ standout features is its commitment to providing excellent uptime. With their reliable infrastructure and optimized servers, Cloudways ensures your website is accessible to visitors without interruptions. This means minimal downtime, crucial for maintaining a positive user experience and preventing potential revenue loss.

Top Cloud Providers

Cloudways partners with top cloud providers, including Google Cloud, to offer high-performance cloud servers. By leveraging the power of renowned providers, Cloudways can deliver exceptional speed and reliability in their hosting services. This enables websites hosted on Cloudways to handle heavy traffic loads efficiently while maintaining optimal performance.

Integration with Cloudflare Enterprise

To enhance security and performance, Cloudways seamlessly integrates with Cloudflare Enterprise. This integration allows you to leverage the advanced security features offered by Cloudflare, such as DDoS protection, Web Application Firewall (WAF), and Content Delivery Network (CDN).

By combining forces with this industry-leading security platform, Cloudways ensures that your website remains protected from online threats while delivering content quickly to users worldwide.

Variety of Hosting Plans

Cloudways offers various hosting plans tailored to meet different needs and budgets. Whether you are an individual blogger or an enterprise-level business, there is a suitable plan for you.

These plans come with various features like cPanel integration for easy management of your website files and databases. They also provide seamless integration with Google Workspace (formerly G Suite) so that you can manage your email accounts effortlessly.


Cloudways is great for Starting a Blog

Cloudways offers several advantages, making it a popular choice for businesses and individuals looking to host their websites or applications. Let’s explore some of the key benefits of choosing Cloudways:

Ease of Use

One of the standout features of Cloudways is its user-friendly interface, which makes it easy for even beginners to set up and manage their cloud hosting. The platform provides a simplified dashboard that allows users to navigate various settings effortlessly. With just a few clicks, you can deploy your website on the cloud server and start managing it immediately. Cloudways also offers one-click installations for popular CMS platforms like WordPress, Magento, and Joomla, making it convenient for users to launch their websites quickly.

Performance Optimization

Cloudways is known for its focus on performance optimization. By leveraging advanced technologies like SSD storage, built-in caching solutions (such as Varnish and Redis), and optimized stack configurations (like Nginx and Apache), Cloudways ensures that your website or application runs smoothly and efficiently. The platform also provides automatic scaling options, allowing your site to handle sudden traffic spikes without downtime or performance issues.

Multiple Cloud Infrastructure Options

Another advantage of using Cloudways is its flexibility regarding cloud infrastructure providers. You can choose from leading providers like Amazon Web Services (AWS), Google Cloud Platform (GCP), DigitalOcean, Vultr, and Linode.

This allows you to select a provider based on your specific requirements, such as cost-effectiveness, geographical location, or preferred data center region. Multiple options allow you to customize your hosting environment according to your needs.

Server Management Made Simple

Cloudways takes care of server management tasks so that you can focus on running your business rather than worrying about technical aspects. The platform handles server security updates, regular backups, SSL certificate installation, and monitoring services.

Cloudways offers a dedicated team of experts 24/7 to assist you with any server-related issues or queries. This managed approach saves time and effort, letting you concentrate on growing your online presence.

Scalability and Cost-Effectiveness

Cloudways offers scalable hosting solutions that allow you to adjust your resources based on the demands of your website or application. Whether you experience sudden traffic spikes or need additional storage space, Cloudways makes it easy to scale up or down without hassle.


Limited Server Access

One potential drawback of Cloudways is the limited server access compared to traditional shared hosting providers. While Cloudways offers a user-friendly platform and managed services, it may not be suitable for users requiring extensive server control. With limited server access, some advanced configurations or customizations may not be possible.

Higher Costs Compared to Traditional Shared Hosting Providers

Another point is that Cloudways tends to have higher costs than traditional shared hosting providers. While the platform offers excellent performance and scalability, it comes at a premium price. The pricing structure of Cloudways is based on a pay-as-you-go model, where you are billed based on your usage. This can result in higher costs for websites with high traffic or resource-intensive applications.

However, it’s important to note that the increased costs come with added benefits such as dedicated resources, managed services, and advanced features. Cloudways provides value for businesses or individuals prioritizing performance and reliability over cost.

Despite these potential drawbacks, many users (like myself) find Cloudways an excellent choice for their hosting needs. The platform’s ease of use, scalability, and support make it a popular option among developers and businesses.

It’s essential to evaluate your specific requirements before choosing a hosting provider. If you need extensive server access or are working with a tight budget, traditional shared hosting providers might be more suitable options. However, if you prioritize performance, flexibility, and managed services, Cloudways can be an excellent choice.

Hosting Pricing Plans & Services

Cloudways offers various hosting plans and services to cater to different website needs. Let’s take a closer look at their hosting plans and specialized services.

Hosting Plans

Cloudways provides several hosting plans that are designed to suit various requirements. These include:

  • Shared Hosting: Cloudways offers shared hosting plans for individuals or small businesses looking for an affordable option. With shared hosting, multiple websites share the same server resources, making it a cost-effective choice.
  • Cloud Hosting: Cloudways specializes in cloud hosting, utilizing multiple servers to enhance performance and scalability. This type of hosting is ideal for websites with high traffic or those that require additional resources on-demand.
  • Email Hosting: Besides web hosting services, Cloudways offers email hosting solutions. This allows you to set up professional email addresses using your domain name, giving your business a more professional appearance.

Specialized Services

Cloudways goes beyond just offering basic web hosting services; they also provide specialized services tailored to specific platforms and applications. Here are some key highlights:

  • Excellent Server Management for WordPress Sites: If you have a WordPress site, Cloudways offers exceptional server management specifically optimized for this popular content management system (CMS). They ensure smooth operation and optimal performance for your WordPress site.
  • Hassle-free Migration Assistance: Moving your website from one host to another can be a daunting task. However, Cloudways simplifies this process by providing migration assistance. Their team will help you migrate your website seamlessly without any hassle.
  • Advanced Security Measures: Security is crucial, and Cloudways understands this well. They implement robust security measures such as regular security patching, firewalls, SSL certificates, and automated backups to keep your website protected from potential threats.
  • Developer-Friendly Features: Cloudways caters not only to beginners but also to developers who require advanced features and customization options. They offer features like staging environments, Git integration, SSH access, and the ability to choose from multiple PHP versions.

Cloudways stands out as a reliable and affordable web hosting provider offering various hosting plans and specialized services. Whether you need shared hosting for personal use or cloud hosting for high-traffic websites, Cloudways has got you covered.

Performance and Security of Cloudways Hosting

Performance and security of cloudways hosting
Performance and security of Cloudways hosting.

Cloudways hosting is known for its excellent performance and robust security features. Let’s dive into the details of how Cloudways ensures top-notch performance and reliable security for your website.

Performance Metrics

When evaluating a hosting provider, it is crucial to consider the overall performance metrics. Cloudways excels in this aspect, providing exceptional uptime, website loading speed, and server response time.

  • Uptime: Cloudways boasts an excellent uptime percentage, ensuring that your website remains accessible to visitors at all times. This high level of availability contributes to a positive user experience and prevents any potential loss in revenue due to downtime.
  • Website Loading Speed: With Cloudways hosting, you can expect excellent performance. Fast-loading websites are essential for retaining visitors and improving search engine rankings. Cloudways’ optimized infrastructure ensures that your site loads quickly, providing a seamless browsing experience.
  • Server Response Time: The server response time directly affects how quickly your website responds to user requests. Cloudways’ servers are designed to deliver speedy responses, minimizing any delay or lag experienced by visitors.

To assess the reliability and efficiency of service delivery, it is important to compare these statistics with industry standards. Cloudways consistently performs well in these areas, making it a reliable hosting solution for businesses of all sizes.

Security Features

Cloudways prioritizes the security of your website by offering various robust features:

  • Backups: Regular backups are essential for safeguarding your data. With Cloudways’ backup feature, you can schedule automatic backups or create manual backups whenever needed. This ensures that you have a recent copy of your website’s files and databases in case of any unforeseen issues.
  • SSL: Secure Socket Layer (SSL) certificates encrypt data transmitted between users’ browsers and your website’s server. As an added layer of security, Cloudways provides free SSL certificates, allowing you to establish a secure connection and build trust with your visitors.
  • Stress Testing: To ensure your website can handle high traffic loads, Cloudways offers stress testing tools. These tools simulate heavy user traffic to assess the performance and stability of your site under such conditions. You can optimize your website for improved performance by identifying any potential bottlenecks or issues.
  • DDoS Protection: Distributed Denial of Service (DDoS) attacks can disrupt the availability of your website.

Customer Support & Satisfaction on Cloudways

Customer support and satisfaction on cloudways
Customer support and satisfaction on Cloudways.

Cloudways prides itself on providing exceptional customer support to its users. Let’s delve into the various aspects of their support options, ease of use, and user satisfaction.

Support Options

Cloudways offers multiple channels to ensure that users can reach out for assistance whenever they need it. These channels include a live chat support system and a ticketing system.

With live chat, users can engage in real-time conversations with the support team, obtaining immediate help and guidance. The ticketing system allows users to submit their queries or issues, which are then addressed by the dedicated support staff.

Quality and Responsiveness

One crucial aspect of customer support is the quality and responsiveness of the service provided. Users have reported positive experiences with Cloudways’ customer support team.

They have highlighted the promptness and efficiency in resolving their queries or concerns. The average response times from the support team have been commendable, ensuring users receive timely assistance.

User Experience

Cloudways aims to provide an intuitive and user-friendly experience for its customers. Setting up a WordPress site on Cloudways is straightforward, even for those who may not be tech-savvy.

The platform offers a user-friendly control panel that simplifies server management tasks. Users appreciate the ease of navigating through the dashboard and performing various actions without any hassle.

Notable Features

Cloudways has implemented several initiatives to enhance customer support and overall user experience:

  • Help Center: Cloudways provides extensive documentation, tutorials, and guides in their Help Center. This resource serves as a valuable knowledge base for users who prefer self-help options.
  • Live Chat Support: The availability of live chat support ensures that users can quickly get in touch with a representative for immediate assistance.
  • Application Management: Cloudways offers seamless application management features, allowing users to effortlessly install applications like WordPress or Magento with just a few clicks.
  • Domain Management: Users can easily manage their domains within the Cloudways platform, making it convenient to handle all aspects of website management in one place.

Evaluating Cloudways after the DigitalOcean Buyout

Summary of the DigitalOcean Buyout and Its Impact on Cloudways’ Services

Cloudways, a popular managed cloud hosting platform, underwent a significant change with the acquisition of DigitalOcean servers. This buyout brought about several noteworthy developments for Cloudways and its users.

One of the key impacts of this acquisition was the integration of DigitalOcean servers into the Cloudways infrastructure. This move expanded Cloudways’ offerings, providing customers with access to DigitalOcean’s robust and reliable cloud infrastructure. As a result, users now have more options.

Changes and Improvements Made to the Platform Following the Acquisition

Following the DigitalOcean buyout, Cloudways has made notable changes and improvements to its platform. These enhancements aim to enhance user experience and provide even better performance for websites hosted on their servers.

One significant improvement is the introduction of a 3-day trial period for new users. This allows potential customers to test out Cloudways’ services firsthand without any financial commitment. The trial period gives users an opportunity to explore all features, including installing Redis or other necessary components required for their specific needs.

Furthermore, since joining forces with DigitalOcean, Cloudways has focused on optimizing server performance by leveraging advanced technologies. Through continuous updates and optimizations, they ensure that websites hosted on their platform benefit from faster loading times and improved overall performance.

Customer Feedback Regarding the Buyout

Customer feedback regarding the DigitalOcean buyout has been largely positive. Many users appreciate the expanded server options provided by integrating DigitalOcean into Cloudways’ offerings. The availability of multiple server providers allows customers to choose based on their specific requirements in terms of cost, location, scalability, and other factors.

Customers have praised Cloudways for maintaining its exceptional customer support despite undergoing significant changes due to the acquisition. The company’s commitment to providing prompt assistance and resolving any issues promptly has helped to alleviate concerns and maintain customer satisfaction.

Alternative Host Providers

Alternative host providers 5
Alternative host providers.

Compare Features against Competitors

Cloudways is a popular web hosting service that offers cloud hosting solutions. When comparing Cloudways to other hosting providers in the market, it’s essential to evaluate their features.

Some key features to consider include the type of hosting plans available, the scalability and flexibility of their cloud servers, and the user-friendly control panel (cPanel) provided by each provider.

Cloudways stands out with its managed cloud hosting services, offering a range of plans suitable for various types of websites and businesses. With Cloudways, you have the option to choose from multiple cloud providers like DigitalOcean, AWS, Google Cloud Platform (GCP), Linode, and Vultr.

Compare Pricing against Competitors

Pricing is another crucial factor when selecting a hosting provider. It’s important to compare the pricing structures offered by different providers to ensure you’re getting the best value for your money.

Cloudways offers flexible pricing options based on your specific needs. They have pay-as-you-go plans that allow you to scale resources up or down as required without any long-term commitments. This can be particularly beneficial for businesses experiencing fluctuating traffic levels.

When comparing Cloudways’ pricing with competitors like HostGator or GoDaddy, it’s important to consider factors such as storage space, bandwidth allocation, and additional features included in each plan.

Highlight Specific Areas where Cloudways Excels or Falls Behind its Competitors

Cloudways excels in several areas compared to its competitors:

  • Performance: Cloudways utilizes advanced caching technologies like Varnish and Redis to optimize website loading times.
  • Scalability: With Cloudways’ scalable infrastructure, you can easily upgrade or downgrade server resources based on your requirements.
  • Security: Cloudways provides regular security patches and updates to ensure your website remains secure.
  • Support: Their customer support team is available 24/7 via live chat for immediate assistance.

However, Cloudways may fall behind in certain aspects when compared to other hosting providers:

  • Shared Hosting: Unlike some competitors, Cloudways does not offer shared hosting plans. Shared hosting can be a more cost-effective option for small websites with low traffic.
  • Email Hosting: While Cloudways focuses on providing top-notch cloud hosting services, they do not offer email hosting as part of their packages. You would need to use a separate email service provider for your email needs.

Final Verdict on Cloudways Hosting

In conclusion, Cloudways hosting offers a robust and reliable platform for businesses and individuals looking for managed cloud hosting solutions. With its user-friendly interface, extensive list of features, and excellent performance and security measures, Cloudways stands out as a top choice in the hosting industry. The pricing plans are flexible and affordable, catering to different needs and budgets.

Cloudways provides exceptional customer support, ensuring that users receive timely assistance whenever needed. The recent DigitalOcean buyout has further strengthened the company’s position in the market, promising even better services in the future. However, it is important to note that there are alternative host providers available for those seeking different options.

For anyone searching for reliable managed cloud hosting with great performance and security features, Cloudways is definitely worth considering. With its easy-to-use interface and competitive pricing plans, it offers a solid solution for businesses of all sizes. Take advantage of their free trial period to experience their services firsthand before making a decision.



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Can I migrate my existing website to Cloudways?

Migrating an existing website to Cloudways is easy and typically involves transferring website files, databases, and configurations. Cloudways offers a free migration plugin for WordPress and provides step-by-step guides for other platforms, simplifying the process. Technical support is available for complex migrations.

Does Cloudways offer SSL certificates?

Cloudways provides free Let’s Encrypt SSL certificates that can be easily installed from the platform’s dashboard. These SSL certificates offer secure, encrypted connections between your website and its visitors, enhancing security and potentially improving search rankings. Renewals are automated for convenience.

Can I scale my resources as my website grows?

Resource scaling is readily available on most hosting platforms like Cloudways. Users can dynamically adjust CPU, RAM, and storage to meet the demands of growing website traffic. The process is usually accomplished via the hosting dashboard, and some platforms offer automated scaling options.

Is there a backup system in place?

Most hosting services like Cloudways offer integrated backup systems. These systems automatically create periodic snapshots of website files and databases. Users can set the frequency of these backups and restore data from the hosting dashboard, ensuring data integrity and business continuity.

What kind of customer support does Cloudways offer?

Cloudways offers multiple channels for customer support, including 24/7 live chat, email, and phone support. Additionally, they provide a comprehensive knowledge base, video tutorials, and community forums. A dedicated cloud support team is available for complex technical issues, ensuring robust customer assistance.

Is Cloudways worth it?

Cloudways offers a balance of performance, flexibility, and ease of use, making it a viable choice for various website needs. It provides scalable resources, multiple cloud infrastructures, and a suite of integrated features such as free SSL certificates and automated backups. User reviews frequently highlight its reliability and customer support.

What are the disadvantages of Cloudways?

Cloudways lacks a traditional cPanel, which some users may find challenging. However, their new unified control panel similar and even better management. It also does not offer domain registration or email, requiring users to manage through third-party services. Additionally, certain advanced features like root access are restricted, potentially limiting customization options for experienced developers.

Is Cloudways better than GoDaddy?

Cloudways and GoDaddy cater to different needs. Cloudways specializes in cloud-based, scalable hosting with advanced features like automated backups and free SSL certificates. GoDaddy offers a broader range of services, including domain registration and basic shared hosting. Choice between the two depends on specific requirements like performance, scalability, and additional services.

Is Cloudways good for beginners?

Cloudways can work for beginners who have some technical knowledge, but it may not be ideal for total beginners. It’s easier than managing servers yourself, but requires more technical skills than typical shared hosting. With some basic knowledge of web hosting, Cloudways is easily accessible, but those new to hosting may prefer more beginner-friendly options initially.

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Eric Melillo is a HubSpot-certified digital marketer with over 25 years of experience and a co-founder of an international digital agency that has amassed $100MM in revenue across hundreds of brands. Recognized in Entrepreneur and Forbes, he's a respected industry leader. Eric is passionate about empowering entrepreneurs to build financial security through blogging and affiliate marketing.